headset wont insert into controller

Ahh yeah is there any reason why my headset will not plug into my controller. Am I the only one with this problem

 

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Last updated July 4, 2018 Views 794 Applies to:

Hey there!

I actually took a chat about this yesterday. The person fortunately had 2 controllers,. and the headset fit in one, but not the other. I would take the controller to a gamestop or something, have them test headset / controller to see which one doesn't fit right. Then you can go to myservice.xbox.com and request a warranty replacement.

MCP. MCDST. LVL 80

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I dont think its the controller i already tried two. I got it to go into one of the controllers after like 30 tries but its way too difficult.

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Well then the good news is you don't need a controller. So you can either buy a headset AND send your old one in,. You you can just send your old one in, and wait for the replacement.

https://myservice.xbox.com

MCP. MCDST. LVL 80

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i have the same problem my headset will not insert to my xbox one controller

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