headset stuck on mute

ive only read a handful of problems on this so figure i put a fresh one up.  i experienced this last night after already playing several hours of BF4.  inbetween rounds the controller suddenly went to mute last night on its own, and is now stuck on mute.  ive tried what ive read on other forums but like everone else have it still? anyone else getting this

 

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Last updated July 4, 2018 Views 47 Applies to:

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Hold down the power button on the console until it shuts itself off.

Wait for about 20-30 seconds and turn the system back on.

The boot time is going to take longer than normal as you have just cleared the system cache.

Plug your mic in and test with party chat if the green ring gets bold when you talk the mic is working.

This is the way I fixed my mic when it was not working.    

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even before im in party chat its already set to mute is the problem

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Yes you need to turn your mic on once the party chat has loaded on your system. should be a box that is grayed out that you can activate with the remote.    

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as i said its already muted out before even entering party chat and hitting the mute button doesn't do anything but stay selected

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If the little yellow line is illuminated on the plug and it is not turning off, I would say you have a defective mic.  

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thats what the customer service rep said...ive had the system since launch, and it finally happen inbetween rounds on bf4

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Sorry I could not help.

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Hey, Just read your issue.

MS told me to take my defective mic back to the retailer where I bought the console. As long as you have your proof of purchase. you should be able to get a like for like replacement no problem.

Hope this helps and that you get your problem sorted.

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well i had a buddy of mine come over who had a day one edition controller and a regular one.  was definately the headset.  after plugging it in it went right to mute.

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I've been using this headset without issue since last November, I even used it just last night, all of a sudden today it is on mute indefinitely. I've tried power cycling the xbox, tried power cycling my controller, I've tried everything on the forums for fixes. The only one I don't understand is the need for an update for my controller... What controller requires an update to be compatible with a headset I used just the night before that was designed for it? Why would it just become non-compatible overnight? Why wasn't the cord I need to update my controller included with my Xbox One if this is one of the troubleshooting options? Is it just assumed that I own a Usb to Micro Usb cord? There are so many questions that there are no answers to with this problem... I've never had to do an update for any Original Xbox controller, nor 360 controller in my life. They all plugged in and played just fine, the headsets were compatible, never required firmware updates, I'm just confused why this is even an issue that comes up in the first place.  If there is a fix that doesn't involve me having to go out and purchase a cord that should have been included with the Xbox in the first place, I would love to hear it, otherwise that leaves no fix left as I have tried everything else.

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