Headset shows connected but intermittently works

When I start a party the head set works and after about 5 minutes it stops working. But for about 5 more minutes, even if I unplug the headset, it still shows I have the headset plugged in.  After that my kinect starts handling my party audio and mic.  All through this I can plug in the headset repeatedly and it won't work.  Sometimes it gets power and the mute light works, but still the headset won't work.

Anyone able to help? I have contacted chat support and they couldn't help me with the headset.  Id rather not drop another 40 on another controller.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

HI JOEYB3111, 

Sorry you're having problems with your headset. Do you have another controller to test this headset with? If the headset works with no issues on another controller then it's likely the controller. If the headset does not work with the other controller then you likely need a new headset. See the link below on troubleshooting your headset and let us know if it does or does not work with another controller. 

Headset Troubleshooting

MCP. MCDST. LVL 80

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