We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
This is going to sound completely dumb (but this is 100% from personal experience). Make sure that the chat volume dial isn't turned all the way down. If it is they can hear you, but since it's all the way down, you won't be able to hear them.