Headset adapter producing TERRIBLE voice chat quality via party chat.

My brother and I both got them yesterday. We also both have Turtle Beach XP400s as well as X12s.

First we tried the XP400s, (wireless/optical connection) and voice quality on both ends was horrendous. Very distorted sounding, sort of like someone screaming into a microphone, as well as audio cutting out.

We tried the same thing with X12s (wired/stereo connection) and got the same results in party chat. Distortion, etc.

Then we tested both exact same setups using the Skype app. Perfect, crystal clear audio. Unlike anything I've ever heard on console gaming.

I've heard of the same issue from other people with different headsets including other brands, even the official Xbox Stereo headset.

Is this some kind of software issue? Any ideas?

 

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Last updated July 4, 2018 Views 1,131 Applies to:

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Have you made sure you have done the software update for the controller/adaptor? Adaptor must be fully connected to controller and headset and controller connected to console via USB.  It will then auto prompt the software update for the adaptor. Must be done for each controller you own.

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I started a thread on this... I have X12's... No issues.

Two things:

1: Turn off "Use Kinect for chat" in your Kinect settings.

2: Unplug the USB power cable.

Both these things cause buzzing or static.

Make sure the headset your going to use is the one connected when you update the controller. If none of that helps, I'm sorry, there might be other issues.

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I definitely successfully did the update on both of my controllers, so I don't understand.

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And remember, this ONLY happens in party chat. Skype app audio is perfect.

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@ malra7s

Is the Kinect setting I mentioned disabled?

Do you have the USB connected to the controller when in a party?

Just trying to troubleshoot for you.

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Yes, Kinect is chat is disabled.

As far as USB being connected to the controller, I'm not even sure what you mean. The only thing connected is the headset adapter and the headset connected to that.

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I was talking about the USB cable used for power, or updating.

How are your X12's connected to the tv? Have you changed any of the sound settings on the X1?

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I'm having the same problem, I have a brand new pair of ASTRO A50S and people are telling me I sound distorted, I'm too far away from the mic, and audio is popping. My mic works excellent on the PC, but not on the xbox now. What's up with that?

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It's a software issue that is affecting some and not others.

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Is there another thread on this? Or is there an ETA of a possible update?

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