Having xbox 360 s connection issues with airport extreme

Just got this new xbox s and I can't get this thing to connect to my airport extreme. I feel like i tried everything to get this thing connected.  My old xbox with the wireless adapter connects every time. 

Any help will be appreciated 

thanks

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Unfortunately the Airport Extreme is not a supported device for LIVE, so our information is limited. However, can you review the START HERE sticky and post the info it requests? That would help us narrow it down a bit. :)

forums.xbox.com/.../9.aspx

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What Country/State/Province do you live in?  Ohio

Modem brand & model number:  Arris, TM502G

Router brand & model number: Apple, A1408

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WAP2

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? xbox 360S, I already have a black adapter on my other xbox that works with the router

Things you have tried: Connecting Manually, hooked up ethernet( did connect) , restarting router

Is UPnP Enabled? Unknown

Is NAT Type Open? Unknown

Any Error Codes you encounter:

What type of internet do you have? Cable

Who is your ISP(Internet Service Provider)? Buckeye Cable System

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

Your wireless network is secured with a WEP key or WPA passphrase.  Your console may be using the wrong one

On your Pc, go to your router configuration webpage and write down your wireless network's WEP key or WPA passphrase

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Alright, can you try using a different Passphrase for your network security? If it's a really long passphrase, try a slightly shorter one. :)

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