Having proublems removing expired credit card payment option

Hello I'm having proublems with removing my moms old credit card witch has expired and she dosnt use any more and for some reasone when i try to go on xbox live it says i have no friends at all like i just started out or something like that . So i was woundering if some one can help me with this proublem?

 

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Last updated July 5, 2018 Views 23 Applies to:

If the card is attached to an active gold account it can't be removed. You'd have to add another card in order to remove it. Or call support and have them turn off auto-renewal (if it's on) and then you can remove the card after your account turns silver.

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ok can you give me the phone number please?

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As a precaution for the automatic renewal, if you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have the information listed from the above page handy.

Hope everything works out!

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