Having Problems with Family Accounts

I have been in an xbox live family plan for a while now, and this has only recently happened.

I kept getting messages because my dad had not updeated the billing information for the family plan. After some time, my brother and I lost our Gold Xbox Live status. Once the payment method was updated, I was added back onto the family plan, but I only have Silver Xbox Live.

Here is my problem:

I am part of a family plan, but I do not have gold.

 

Here is what we tried:

Removing my account from the family plan and putting it back on.

 

Additional info:

gamertag - PinedDownMenace

account region - United States of America

 

Thanks for the help in advanced

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hello Menace!

I would have your parental unit follow the steps in the following article to add you back onto your Family Plan: Add or remove Gold Family Pack members    

Let us know if you have any more questions! 

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