Having problems when starting up xbox one

Just having a few problems with my xbox one almost everytime I start it up I have the problem of no sound at all coming out and my xbox one dashboard goes all blurry and gets very small none of my friends are having this problem. If anyone knows how 2 fix this that would be great.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello,

Thanks for the support message.

Have you tried a complete power cycle of your Xbox One?  If not, please HOLD down the power button on the console for approximately 10 seconds until the light shuts off.  Wait about 30-60 seconds once the console is off, then power it back up.  Let us know how that goes for you!

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Done that didn't work :/

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Hello,

Please try to use a different HDMI cable if possible and let us know how that goes.  If that doesn't work, try a different HDMI port on your TV if you have more then one.  If that doesn't work either, try to plug your HDMI cable into a different TV.

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