Having problem with email and password

having problems trying to get on xbox live, saying that my email and password is invalid. even thought i've been using the same email and password since i got xbox. what can i do?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Virgin Media Super Home Hub

White External adapter

UPnP enabled

No NAT error

W: 0000 - 0021

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 0015 - 10F0

Q: 8007 - 0435

T: Wireless

D: 194.168.4.100, 194.168.8.100

S: WPA2

C: 6

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Sounds like local profile corruption. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts  & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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All these steps have been tried, with the cache being deleted several times. The account exists on the servers.

The profile was actually deleted from my xbox without me choosing to a couple days ago. I turned my xbox on and the profile was gone. Since then I haven't been able to download it.

A couple times, when I've tried entering my details several times, it will accept them and start downloading the profile, but then it stops when the download is a quarter done and gives an error code of 80151011.

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Go to http://account.live.com and select Edit Security Info. Make sure you have this info up to date

1) A phone # (preferably a cell # to text you a message - very convenient when away from home)

2) An alternate email address (which can be used to send a password reset confirmation to)

3) A Security Question and Secret Answer

Then, change your password.

 

After changing the password, sign out then go to http://xbox.com/accounts and click on Billing Contact Information to check to see if all the information there is up to date.  

If you get a message at any point about your account being blocked, please follow the unblocking instructions on the screeen.

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yes, i have done this, i've made sure everything is up to date. also changed my password. it still doesn't work

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http://support.xbox.com/en-US/xbox-live/errors/error-code-80151011 suggests clearing the cache then cycling power on the console in that order. I'd make sure to unplug the power for at least 8 secs before plugging back in and powering up.

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It works, thank you for all your help. without your help i would not be rejoining the xbox world today. thank you ever so much

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You're most welcome!

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