I've been looking forward to the Xbox One and the Kinect 2.0 since its announcement and had it on pre-order the first chance. Fast forward to the release day, and my day one arrived. Setup went without a hitch and all seemed well. 4 day later, I read about how some folks are having issues with the disc drive malfunctioning.
Well, turns out mine is one of the defectives with a bad drive. Still not upset at all, it happens and I just got unlucky, I calmly called in and setup a replacement. And within 7 days my replacement showed up.
This is where I start to get concerned and a little unhappy... As I was removing the replacement unit I heard something loose inside the machine. So I turn it every which way listening and there is definitely something loose inside. Definitely unhappy, but still not too bad, I call customer support again. And this time, I'm told some one will call me within a few days to setup replacement with a new machine. And will absolutely make sure they send out a good one this time etc.. etc... Well days go by and no one calls, so I call back and am told the same again. couple days go by again, and I call back.. again. and again.
Now its been 11 days since I called back about the bad replacement xbox, and I still have the one that will not play any discs. And still no call backs from Microsoft....
Out of frustration, thinking of just returning this to Amazon, but I can't get another one as they are out of stock. Bought a couple of games and a couple years worth of Live Gold digitally for the Xbox One and would hate to hassle with trying to get refunds for those....
Only positive out of this experience was that there was no overseas call centers, but maybe that is making things even more frustrating. Knowing the people on the other end understand me and understand my situation perfectly. Yet is either unable or unwilling to do anything about this.
Any suggestions? If it wasn't for my 6yr old girl dancing to Just Dance 2014 everyday, I might have smashed this box already out of frustration.