Have an Avatar on Xbox but can't connect it to my existing Microsoft Live Account

I recently got an XBox and have set it up with a profile for me and have used it for a month. I decided it was time to connect to XBox Live where I've had a Live account for many years. I finally figured out how to do so from the XBox but it created a new profile with a different name (the name I setup from the account on my PC). That's not what I want. How do I assign my online account to my existing XBox profile? Thanks.

 

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Last updated July 4, 2018 Views 179 Applies to:

Hi you are going to need to transfer your Microsoft email to the account you want to have it assigned to, I will leave a link at the bottom on how to do this. But because you now have a different gamertag associated with your email you want to use you will have to change that one first with a dummy email address as you can only assign 1 gamertag to an email.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

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Thanks for the response. I'll look into the steps the link provides and see how it goes when I get back to the box. I tried to sign in with my existing profile. I think it wouldn't let me since my name "Dad" didn't match my online name.

If I do this switch, will the association replace my existing profile with the online one and cause me to lose all my existing awards?

Luke Chung, Microsoft MVP
President
FMS, Inc.
http://www.fmsinc.com

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Hey Luke! Your rewards will not merge from both accounts, but the awards you have earned on the existing Xbox LIVE profile will be unaffected.

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