Hardware Freeze

Currently it seems like there is a short in my XB360.  I will be playing a game or watching a movie and I will here a pop sound, then it will freeze requiring a hard reboot.

The issue I face is that in 2007 my system had RROD, but it was apparently replaced as the serial number on it does not match the serial number on my account.  So whenever I try to go through the Xbox.com request service procedures it will not allow me, stating that my serial number does not match the serial number on file for me.  So I am lost, my Xbox has been sitting for two month and I would really like to play it again, but as it was one of the launch XB360, so I'd prefer just to have it fixed.

Any advice on this would be welcomed.  Thanks - DukeNC

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hi! With the serial number issue, Phone Support will be able to help you. Be sure to tell them you tried to set up the repair online but you weren't able to, as then they should be able to provide you the equivalent price. :)

support.xbox.com/pages/contact-us.aspx

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