Halo 5 Xbox One Edition Problem

I just heard a really weird and troubling noise when I manually (use the button on the console) shut down the Xbox. The best way I can describe it is it sounded like little bits of metal hitting a fan. This console has only been out for two days now and hearing this made me really unsure of how long it'll last if this keeps up. I've tried to replicate it multiple times but it has only happened once. I'm wondering if anyone else has had this problem yet and if there is something I should do.


Question Info

Last updated July 4, 2018 Views 7 Applies to:

Hi M to IKE, 

Sorry you're having issues with your new console. If you're hearing a grinding noise that certainly is not normal. As it sounds like there is something physically wrong with the unit I would suggest taking it back to the retailer you purchased it from and getting an exchange. 

Hope this helps!


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