Bear with me. I am the parent of a son that went thru rehab this week when his console died. He has replaced it and now we are having issues getting signed in. It will ask for my live account name but once I signed in, it is giving us a gamertag that is not his. Does this mean he has lost everything from the old system? Is there a way to recover his old account using his gamertag name? I am wondering now if I used an old email address since he's had this account for at least 2 years. Any suggestions? I don't want him to have to start over with a new account if there is an easier way to recover his old one.