hi i have been a customer from day dot, buying xbox live, missing days here missing days there, so actually you do not get the full amount of xbox live that you pay for, i have discussed it with Microsoft and they say look in the terms and conditions it says if xbox live basically goes down they will not reimburse you which that is theft, i have 4 xbox's in this house that the kids play so cost a bit of money, problems with xbox live, chatting to your friends in a party, get disconnected from the party, being signed out of xbox live, go to play a game and it says you are not connected to xbox live. i have really had enough of this I THINK ALL GAMERS SHOULD GET TOGETHER AND SUE THE BACKSIDE OFF OF THIS COMPANY THEY FAILED!! you do not care about your customers, lies after lies, i think people are growing wise to this. look at xbox one first time it came out at christmas kids couldn't even play it christmas day microsoft you are a disappointment! i have lots more to say but cannot put in here as i will get banned! i will not be renewing my xbox's live accounts anymore as i think the service you pay for is far from good enough.