Hacking & Theft

So I have been in multiple calls and I've done reports with no luck at all. 
So my account was hacked around 2 months ago. around $200 was taken from my account. They bought games that I already owned on disc and bought a gift card. I don't really mind getting my money back I just want those people banned. I know their gamertags. 
I've had zero help with all of this. Anyone know of something that can be done? 

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hey there,


The main recommendation we would provide here is that you use the report feature on their profile through the Xbox One dashboard. If you have already done that, you are good to go. Using the report feature on any Gamertag does not guarantee any action will be taken. If you need additional assistance with those additional charges, be sure to reach out to our phone and chat support team so they can look into it! You can reach them through our Contact Us page.


Hope that helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.