Hacked...

Very disappointed, got two emails from paypal yesterday saying i purchased 6000 and 4000 xbox live points for a total of close to 130 dollars. Money came out of my account and now i have a negative balance and charges to my checking account. Someway, somehow someone got into my xbox live account and helped themselves to a bunch of points...one would think that microsoft, being the biggest and baddest software company on the planet, could protect thier customers security a little better than this..i knew i should have spent the extra few dollars and bought the playstation 3, then i wouldnt have to pay to be online, pay to get hacked, and pay to play. If someone asked me tomorrow, xbox or playstation 3..i would have to say playstation 3 if you like to keep money in your checking account! VERY DISAPPOINTED XBOX LIVE! you can and should do better than this! If Alex Garden reads this, i accept donations to my paypal account at [MOD EDIT] or a couple years worth of free xbox live may change my mind, or i would kinda like to have a river jet boat. Any help is appreciated. 

                                                                                                                                                                   Robert [MOD EDIT]

 

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

I would really like to be playing battlefield 3 online right now instead of typing on the forums.

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Done that, now im waiting on the email to verify my account all over again so i can get signed back onto LIVE. I hope they find the hacker and file charges, i would gladly do so if Microsoft wanted me to.

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[quote user="RJ42968"]

i knew i should have spent the extra few dollars and bought the playstation 3, then i wouldnt have to pay to be online, pay to get hacked, and pay to play. If someone asked me tomorrow, xbox or playstation 3..i would have to say playstation 3 if you like to keep money in your checking account!

[/quote]

I guess you missed that huge news story about Sony allowing their customers to be compromised because they didn't worry about their security? I think it was something like a million customers potentially getting their identities stolen and their online service down for weeks to fix it. I don't recall MS ever having a similar problem with Live. Funny huh?

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Btw I'm willing to bet your issue is either caused by a third party site you signed up for, like EA, or your own fault because of a weak password.

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If you believe your account has been 'hacked' then you need to call Support and open an Unauthorised Access Case support.xbox.com/call-us.

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They'll refund you if they find in your favour.

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