Hacked

All of a sudden someone hacked my acc, bought MS points and changed my gamertag. Wondered how this happened. I did get this back though.

 

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Last updated July 5, 2018 Views 0 Applies to:

Someone would have needed to get your Live ID and password in order to be able to steal the account. This is achieved mostly through phishing.

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You weren't HACKED. Please take a moment to read and practice support.xbox.com/.../account-security.aspx.

If your account was compromised what you need to do is contact support in your region and have them start an UNAUTHORIZED ACCESS INVESTIGATION, at which time they will lock the account until it is complete, usually within 7-30 business days.

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no, he was hacked. The exact same thing happened to me only i didnt get my account back yet, and its been over a month since i contacted support

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Hey 117, sorry to hear about your account! Do you have a thread open about your issue? If not, please create one--we can provide official support at that point. :-)

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