I've been an xbox live gold member for 3 years on my main xbox live profile, and have made a few purchases of dlc, arcade games and avatar items, as well as earning just over 8000 GS. My microsoft account was hacked, and I have tried changing passwords, sms recovery and the questionnaire (several times), but all to no avail. Now the xbox wants me to sign into my profile using the proofs, but as my account was hacked, I can't access it any more, so can no longer play online (as of today). I have had to make this xbox live profile just to be able to post on this forum, although I want my old account (Harley Quinn 83) moved onto this email address instead of my old one. The microsoft people will just tell me to go and do the questionnaire to verify who I am, but as I didn't use the email address much, there's not much information I can actually put on the form. I've already had the reply back numerous times as I've not provided enough information.
Is there any way I can move my profile over with my purchases and gamerscore to my new email address while the old one is still blocked? I can't even get into the account to change the credit card as the old one expires this month