Well I got hacked on 9/22/11, I called the day it happened, my account got transfered to Brazil and I suddenly bought 4000 MS points all while sitting in my work truck about 2 hours from my xbox. Awesome...
25 days passed, still no working account and still given the run around by XBL... Told they are working on it and its been escalated.. How hard is it to transfer back an account and credit back the credit card charged for the points, clearly they can see that my account got hacked, clearly they can see my card got charged... Reverse it already... Enough is enough..