Hacked Account

Alright so today my friend got hacked by his friend figuring out his pass and email and sending a mass message to everyone on his recent players and friend list. His account has now changed passwords and emails is there anything we can do at this point?

 

 

Question Info


Last updated July 3, 2018 Views 6 Applies to:

I think if he has gold membership he can use the credit card to change the account information but if not Im not  sure of what to do.... sorry if im wrong

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Call Xbox Support as soon as possible.

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Your friend wasn't 'hacked'. There are a limited number of ways anyone can gain access to your account:

-you give out your personal information including e-mail and password (this is most commonly associated with people trying to obtain an illigitimate rank in a game without actually earning it)

-you are phished (this is common amongst the free ms points/generators that you see offered around the internet)

-you are socially engineered (this happens when a player engages another in seemingly senseless chit chat about their lives, but turns out to be a 20 question
session trying to gain your personal information so they can steal your account)

-you use an unsecure PC (typically you will want to have your encryption turned on if using wireless and be running a good anti-virus, anti-spyware, anti-
malware program as well)

-you use the same e-mail address and password for your XBL account that you use for other websites/services (for maximum security you should be using an
e-mail address and password just for XBL that you do not use anywhere else)

-you thought it would be a good idea if your friends/family knew your log in information (you know, in case they want to play)

All of the above is controllable from the users end. MS already keeps our information safe and secure. Now we need to do our part in doing the same. If you feel your account has been compromised then you need to contact phone support for your region (US/Canada: 1-800-4MY-XBOX. For anywhere else click the Support link at the top of the page, then on Contact Us at the bottom of that page and finally on By Phone) and have them start an Unauthorized Access Investigation, which at that time they will LOCK the account until it is complete, usually within 7-30 business days. Then they will send an e-mail with the results to the e-mail address associated with the account (so make sure your contact information is up to date).

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