First off, let's set some history. . . I've been a paying member of Xbox Live ever since there's been an xbox live. I've had the same gamertag. . . ScooterMcFudden. Imagine my surprise when one morning I go to sign on and my xbox informs me that my account is not valid on my own equipment. I check my email and sure enough, several purchases have been made for MS Points. I immediately call Xbox Live support and inform them of my hacked account and get told that they have locked my account, and have launched an investigation and will give me my account back, and refund my money and to expect an email with a 30 Xbox Live card to get my back online while I wait. 3 weeks later, still no email. None, nada, nothing. I decided to call again, and basically got told it's going to take 21 business days to complete the investigation and to take a flying leap until then. I have 3 new games I have yet to play because well, what's the frikken point? It's not like I can sign on. I have now contacted my bank to get the charges reversed, because well, my faith in Xbox Live is now lacking. I mean, I'm sure they have a crack team of investigators on file. . . Columbo, Quincy, Magnum PI, and hell, why not Jesus, and they can investigate the hell out of this if they want, but hey. . . in the process of your little investigation. . . HOW ABOUT YOU GIVE ME MY DAMN ACCOUNT BACK IN THE MEAN TIME?!? I mean, does it REALLY need to be shut off pending the investigation?!? Is my LOGGING ON FROM MY REGISTERED ADDRESS going to confuse you THAT MUCH?!? AM I NOT THE CUSTOMER AND ALWAYS RIGHT UNTIL PROVEN NOT RIGHT? GIVE ME MY DAMN ACCOUNT BACK, THEN SHOULD YOU FIND OUT MY ACCOUNT WASN'T HACKED AND I'M JUST SOME EVIL SCAMMER TRYING TO GET POINTS REFUNDED SHUT OFF MY ACCOUNT AND PROSECUTE ME!! I MEAN HOLY HELL?!? IS THIS REALLY HOW YOU TREAT YOUR CUSTOMER BASE?!?!? DO YOU REALLY THINK THIS IS A GOOD BUSINESS PRACTICE?!? 21 DAYS?!?!? 21 DAYS IS CONSIDERED ACCEPTABLE TO YOU?!?!?!?! REALLY?!?!?!?!?!?!?!?!?!?!? IT SHOULD TAKE MOMENTS!!!! MINUTES!!! MAYBE HOURS AT MOST!!!! BUT A FRIKKEN MONTH?!?!?!?!?!?!?!?!?!? I can't be the only one that can see the problem with this!!! Hell, when PSN went down at least they gave us games for our trouble and continuously kept us updated about the progress. So far, I've had access to a service that I pay for denied, been mislead about the process it will take, can't stream netflix (another service I pay for) because I can't get access to the service I use to stream it on, I've had to cancel my card and wait to get a new one, so right now the only access I have to my money is during banking hours which is REALLY hindering in my day to day business including my job, and I was basically told by Xbox Live support that I'm inconveniencing them, because there's nothing they can do!!!! Seriously, if this has happened to you speak out, in fact, scream as loudly as you can until this process get's revamped. This is frikken redonkulous!!!!