hack

Happened to me too.  The whole thing makes no sense to me.  Why does this only seem to happen with FIFA items?  Someone going to the trouble to hack xbox accounts only wants FIFA items? Something seems very screwy to me about this, and I strongly suspect this is happening on the LIVE or EA end somehow rather than through our accounts.

On top of that, MS handling of the issue is very poor.  I've spent an hour on the phone with MS, and I'm totally fed up.   Microsoft will NEVER get another credit card number of mine.  NEVER.  Not for anything.

Try to get them to take your credit card off the account..  You can have a wonderful time with that.  The response is really criminal.  I was told that my card could not be removed without cancelling my XBOX Gold Family plan, which I just paid for, and so I would essentially forfeit something I had already paid for.  Is there any legitimate reason for this?  No.  The subscription is paid for.  There is absolutely no basis for this.  I repeat, the subscription is paid for, but if I don't leave my credit card associated with an account that has been hacked, I have to give up my subscription.  Absolutely idiotic.

On top of that, of course, just to get my points back they have to freeze my account for 25 days to investigate?  Also, makes no sense.  Glad I just bought BF3.

Like I said, I'm done with them.  In this day and age, this type of hack will happen, but the response is not acceptable.  They just seem to come up with things to make a paying customers life difficult.  

Like I said, never will they get another credit card number from me, and if I can help it, not another dime either.  I'll be looking at other options for the next generation console, or just do without.  It's not worth it.

 

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Last updated July 5, 2018 Views 3 Applies to:

Wow, another one...

There are a TON of Fifa hacks going on now...

I just had mine this morning...

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Happened to me today aswell...I've not got any FIFA games!! Only been on Forza 4 today and Soul Caliber last night..I've not been able to contact XBox Live today..No replie to my email and phone lines are closed..Meanwhile my friends are recieving obscene messages and god knows whats happening to my account details...NOT HAPPY

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Call 1-800-4my-xbox

I've called a few times today...

They were really helpful.

I'd do this as soon as possible though

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I'm in the UK and that phone number isn't recognised!

Do you have another number?

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I got it back by entering another password and reactivating my gamer tag.. Lost 1900+ microsoft points and i've been playing FIFA 2012.. Which is odd considering i don't own the game...

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sorry, I dont have another number...just look it up on support.xbox.com though

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0800 5871102 i had mine done this morning too, spoke to a nice gent, and he said could take upto 25 - 30 days to sort.

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Here is a link the will work for phone numbers. support.xbox.com/.../contact-us

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Yeah it's been happening to tons of people, me included, been finding at least 5-10 per gaming forum I use that have had this happen to them and none of them are the type to give their information to someone phishing. This is only gonna get worse until someone takes some action, this thing has the potential to hit millions of xbox customers, if it hasn't already that is.

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