GUEST KEY ISSUES

Hello

During a call to xbox, regarding games that I own asking me to renew my subscription, the rep had me remove my profile from my xbox. When i tried to reinstall it, it asked for a guest key only I don't recall adding a guest key. I do have a passkey to log into my account because my nephew also plays and has an account on my xbox. I tried to change his age so he has an adult permission to remove the guest passkey but no luck. I'm devastated at this point. Can someone help me please

 

Question Info


Last updated July 5, 2018 Views 16 Applies to:

Hi SpooneyDip.

Have you attempted to unlock the guest key? I have read on the support page entering it wrong 3 times it should ask you to then enter the password to your Microsoft account instead.

Let us know if it works or not!  

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