During a call to xbox, regarding games that I own asking me to renew my subscription, the rep had me remove my profile from my xbox. When i tried to reinstall it, it asked for a guest key only I don't recall adding a guest key. I do have a passkey to log into my account because my nephew also plays and has an account on my xbox. I tried to change his age so he has an adult permission to remove the guest passkey but no luck. I'm devastated at this point. Can someone help me please


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Last updated July 5, 2018 Views 16 Applies to:

Hi SpooneyDip.

Have you attempted to unlock the guest key? I have read on the support page entering it wrong 3 times it should ask you to then enter the password to your Microsoft account instead.

Let us know if it works or not!  

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