Hey Guys, so after setting up my box, everything was great! I didn't think about testing a movie until I heard a weird rumbling/grinding noise. I decided to google XBOX ONE GRINDING NOISE, and holy smokes, my heart sank. I read about all this issue with the optical disc drive. So I quickly popped in a blu-ray hoping it's not the case, but sure enough, the grinding gets worse and it tells me it cannot play the blu-ray.
What's complicating my issue is that I bought it from a dealer in Canada. I wanted to go through Microsoft for what I thought would be a smoother quicker process. But so far, I'm not getting the same courtesy. In doing my research I see that Xbox was very nice to people who had this issue back when it was first discovered. I read that many did not pay anything out of pocket, got a brand-new replacement and a download token for a game for their inconvenience.
As for me, they want to charge me $15, they say it will be refurbished and no mentioning of any free game. This seems very unfair, probably because it's now June and less people are having issues. But nevertheless, they know that they have these bad units in the wild, and they should take care of all their customers, down to the very last bad console.
Just venting. If any of you have any advice. Much appreciated.