Grey avatar and cannot connect to Xbox Live

Hi,

I have recently bought a PC with Windows 8.1 and started to set it up, I also created a profile in Xbox Live to be able to connect from my Xbox Games app.

The problem is, I can't edit my avatar, I mean the little man (I don't have any other device, just this PC with Win 8.1), it's grey all the time.

Second thing, I try to log in to Xbox Games when I play Solitare and try to log in, the app asks for access, I click Yes, but it doesn't give access anyway, and doesn't connect to Xbox Live. Avatar on Xbox Games stays grey and I am not logged in. I checked that on my MS account profile, no apps are granted access.

I use the same Microsoft account on PC and Xbox Live.

How to solve it? I want the apps to be integrated.

PS. I am sorry if I put this question in the wrong forum.

 

Question Info


Last updated July 5, 2018 Views 178 Applies to:

I'm not certain which forum is "correct", but you may want to cross-post your issue here: answers.microsoft.com/.../windows8_1

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Thanks, I'll try there as well.

One thing solved though, my apps can connect to Xbox Live now - the problem was with wrong date setting on my PC :)

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I'm happy to hear you resolved one of your issues already.

As for the other, this link should allow you to edit your Avatar:

live.xbox.com/AvatarEditor

Not sure why, but there seem to be problems doing this from actual devices (Xbox 360 as well as Windows 8).

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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