Sorry to hear about the green screen troubles. I have some suggestions for you.
First step will be to resolve any connection issues. To do this, let's start with our Network Connection wizard.
Once we have a solid connection, we will want to power down the console by holding the power button for 5-10 seconds. This will also clear the consoles cache. If this doesn't solve it the first time around, we will want to try it once or
If the above steps do not resolve the problem, a call to Phone Support will be the next step.
Let us know how that goes, or if you have anymore questions.
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