Green screen of death

Hi,

I am suffering from what has been dubbed the "Green Screen of Death". I turn the console on and the Xbox logo and the green screen appears, but it gets stuck at this point. I have left the console on for as long as an hour and a half and nothing happens. I have tried unplugging the console for a minute or so and trying again but this hasn't brought any success. I'm beginning to think my only choice is to sort out a replacement console.

 

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Last updated July 4, 2018 Views 23 Applies to:

Have the same problem and lots more. In 10 hours been in the GUI maybe four times, but then it freezes in there. I gave up and returning the box to the store tomorrow.

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I did speak to the online support. They recommended calling the phone support and arranging an exchange that will take 3-5 days. I did read that using the "emergency offline update" works but microsoft have taken down the link. I'm waiting to speak to the online support again and hopefully they will be able to give me the link.

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