Got Silver Xbox Live . Brought Gold Xbox Live Redeem Code, it didn't work. Status Code 80169D3A. Any ideas?? x

My Brother, brought a Gold Xbox Live Redeem Code from Game or Gamestaion in January. We tried several times in Febuary to join Xbox Live Gold and he was very upset as he had no idea where to go or who to talk to, to resolve this. The package was £39.99 and it came with 800 Gamer Points, not sure how much of this is relevant but im just saying what i can remember. He already has Xbox Live Silver and has never had a problem with this before and has happily used Redeem Codes. I used the code today for my account and it worked straight away so the problem is with his Xbox and not the Code. How do we resolve this matter so he can keep his current account with xbox, go online, use Gold and the Marketplace.

X Yazz X

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

He'll have to call support and talk to billing. They'll need to remove any credit cards he previously had on his account and that should fix it so he can use a prepaid code.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.