What Country/State/Province do you live in? Puerto Rico
Modem brand & model number: Motorola SB5101N
Router brand & model number: Belkin F7D8301
Network Connection Type: Wired
Things you have tried: Restarting router and modem
Is UPnP Enabled? Yes
Is NAT Type Open? Yes
Any Error Codes you encounter: None
What type of internet do you have? Cable
Who is your ISP(Internet Service Provider)? Choice Cable TV
When you run "Test Xbox LIVE connection" what is the exact message shown on screen?
Xbox LIVE: Failed
There's a problem with your connection. Select More Info for a description of the problem and how you can fix it.
The "More Information" did not help resolve the issue.