Gold Membership

My Xbox account online shows that I have a Gold Membership, but I can't access the features on my Xbox console. What can I do?

 

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Last updated July 5, 2018 Views 6 Applies to:

Sorry to hear that you're having this issue, but what features and what errors are you getting?

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Try deleting your profile from your HDD/Mem device and download the gamertag back. This should clear up your issue.

 

To begin, head to settings, storage, profiles and select your profile in question. Choose delete, when it pops up what to delete choose only profile NOT PROFILE AND ITEMs. After that is done, press guide button on controller, select to sign into profile, choose to download profile and proceed with Windows Live ID and password.

 

Let us know if the problem still persists or if this helped.

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redownload your account and try the solution above me

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This is a slightly safer variant which protects you a little better: I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

 4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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