gold membership

one of my friends is having a problem with his account he  says he has 2 months left on his gold membership but it has suddenly changed to silver  he doesnt have a computer or a house phone so i have to do his dirty work please message back with any suggestion thanks 

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hi there. Is his account showing up as a gold account when signed in on Xbox.com?

He could also try redeeming his account on his Xbox :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey leeds! He's going to have to call phone support to get help with this kind of subscription issue. We can't provide this kind of information on the forums, especially not to someone else. Sorry for the confusion.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.