Gold membership?

Today I bought a 3 month membership for xbox live and I filled in the code on the website.

on the website it says that I'm a gold member but on my console it says I'm a free member.

I tried switching off my console and loggin out from xbox live and then logging in again.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

There's a delay when you add gold on the website vs on the console. Try testing your connection or recovering your account and it should speed up the process.

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It's like 30 minutes ago already is the delay that long? I tried testing my connection etc

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The delay can last hours

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ok thanks for your time all I can do i wait then ;)

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no problem. I'm kind of surprised testing your connection didn't work. It usually does every time.

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As a precaution, if you submited payment with a credit card there will be a forced automatic renewal option. Although some sources say you can remove this online - that feature is broken and the only current way to remove this is by calling their support at: Toll free: (800) 4MY-XBOX or (800) 469-9269

If you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy: support.xbox.com/.../call-us.aspx

Hope everything works out!

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