Gold Membership Renewal

when i try to buy a month of gold w/ my credit card it says...


Sorry, there's an issue with your account.

To fix the problom, visit or choose a

different payment method.


please help very appreciated


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hello VG789!

Did you receive any errors when you logged in? I suggest going to and see if there are any discrepancies on the account, make sure billing information matches the card that you would like to use, etc. If those all look to be correct your best option then would be to call Xbox Support (800) 469-9269.

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