this post is directed at a mod or anyone associated with xbox/microsoft
like many others, my son had problems with his gold account - he began to use the parent account and decided to change the game tag(?) - all worked ok and he was able to play with friends online.
next day the parent account does not show gold membership and each time he wants to join a party online it asks for payment (we have 9 months membership still left)
his child account is still showing gold membership but still virtually unusable even using the work arounds as it keeps signing him out after a short while
my question - why is the parent account not showing a valid gold membership? If I login online to my account (via computer) it's shows up as valid membership
I cannot get to speak to anyone as the waiting times are endless
please would someone be kind enough to advise