Gold membership not showing on parent account on xbox

Hi

this post is directed at a mod or anyone associated with xbox/microsoft

like many others, my son had problems with his gold account - he began to use the parent account and decided to change the game tag(?) - all worked ok and he was able to play with friends online.

next day the parent account does not show gold membership and each time he wants to join a party online it asks for payment (we have 9 months membership still left)

his child account is still showing gold membership but still virtually unusable even using the work arounds as it keeps signing him out after a short while

my question - why is the parent account not showing a valid gold membership? If I login online to my account (via computer) it's shows up as valid membership

I cannot get to speak to anyone as the waiting times are endless

please would someone be kind enough to advise

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

anyone?

I get placed permanently on hold if I telephone. Customer service is non existent

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