\gold membership not recognised

I paid for gold membership a couple of weeks ago but it is still shoing as free member, when my son tries to play live it says his profile is not allowed to play on line. Have reset his gamertag. I paid for the gold membership through microsoft on line and the money has gone out of my account, help

 

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Last updated July 4, 2018 Views 8 Applies to:

Go to billing.microsoft.com and see what is going on with your account.  Did you by chance put the gold time on the wrong account?

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Ive been onto that and the email address on thebilling page is the Live ID for his x box so i dont think ive put in on another account because we only have one!!! I have paid 39.99 and the balance on the accounnt is 0.00. Dont understand it at all!!!!

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You are going to need to call phone support for this one.

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As a precaution, if you submit payment with a credit card there will be a forced automatic renewal option. Although some sources say you can remove this online - that feature is broken and the only current way to remove this is by calling their support at: Toll free: (800) 4MY-XBOX or (800) 469-9269

If you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy: support.xbox.com/.../call-us.aspx

Hope everything works out!

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