Gold Membership Issue - Redeeming Code

I'm being told that I ran out of Gold membership but when I try to enter a 14-Day trial, I get a message saying that I have a Gold membership already. I'm stuck and need help.
 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Looking at your Gamercard on the forums you still have Xbox Live Gold. Try removing and downloading your profile again on your console.

support.xbox.com/xbox-one/security/remove-profile-from-console

If that doesn't work and you still get a message on your console saying you no longer have Xbox Live Gold while you do it might be best to contact support by phone

support.xbox.com/contact-us?isChatCallAvailable=false

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