GOLD FAMILY PACK AUTO RENEWAL. NEED HELP BY 9/5/13.

My gold family pack is set to auto renew on sept. 5, but microsoft said they were disbanding the family pack on aug. 27. They also said they were giving family pack owners 3 months of gold. I want to cancel auto renew without losing the 3 months. Can a microsoft moderator or anyone official help me out please?

 

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Last updated July 5, 2018 Views 19 Applies to:

Hey there Sorel!

To best assist you in cancelling your auto-renew, I suggest using the Contact Us page to set up a support call with a billing specialist who would be able to work through this with you.

I hope this helps. ^_^

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I was told that if I did not cancel my xbox family it would auto renew and I would still get xbox family. I was told this in Feb/March 2013 after they stopped offering new Family Memberships. The Xbox rep said I would lose my familyaccount if I took off auto renew and would have to get indavidiual accounts for everyone.  (?????????????????????)

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hi the FUDUI2

yes you would have to get single gold memberships I think most likely, but I don't know if Microsoft are changing the way live works as the xbox one has gold family sharing setting on it so they may be implementing this I don't know what the future holds for the gold memberships on the 360 but I hope this helps

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