Gold Family Member status after migration

My account was converted and I also converted my points.  However my account membership is still showing as "Gold Family Member" on the site and when I try to add additional months through the XBOX console it will not allow me because of my Family membership.  When is this expected to be fixed?

 

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Last updated July 5, 2018 Views 13 Applies to:

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I don't think that MSFT has actuallyy converted the Gold Family packs to individual accounts yet, despite their initial messages stating it would happen in August. I don't know if they changed their mind or if it has just been delayed with the updates needed for xbox.com due to the points conversion. As it stands now, the only way to add additional time to your subscription would be to remove yourself from the plan, add the time to your profile, wait the required 5 days, and then get yourself added back to the Gold Family pack. If you are the primary acount in the family pack, you cannot do this with your profile. Of course, we have no idea when MSFT will actually convert the memberships, so you might get left in the cold if they convert the accounts, so it may be best just to wait.

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Some people have already been converted, some have not. I've been told Microsoft is doing it in waves to make sure they can keep a handle on potential issues (like when a secondary adult account splits off and suddenly requires parental permission, despite the Pack being disbanded). I personally still have my Family Pack, but my coworkers has already converted. Depends on the wave you're in, I guess.

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Does anyone have a link that collaborates this from Microsoft?  My account is acting like a regular account (was primary profile in the account) except that it still shows "Gold Family Member" and I cannot add months.  There is no more Family management section for me anymore either.

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Hi Kracker,

Sorry to hear you are in this state. As Raett said, we are rolling out this conversion over a period of time. I would suggest hanging tight, and you should be fully converted sooner than later. 

Thank you for your patience, and let us know if you have anymore questions.  

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Thanks Ohnaka.  I'll be looking forward to it.

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My account has not even been converted yet, It is frustrating because I would like to add a debit card to purchase things but it is not allowing me to do so.

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This is a good thing actually, adding a debit card to your MS account is bad idea. Don't do it!

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I hate this, I wish they would just leave the family plan for the people that want it.

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Hey there Chrism!

I can definitely understand that this might be frustrating to some who want to keep the Family Pack. I suggest making a post over in the Feedback Forums so that it can be seen by the right folks and your post can be taken into account.

In addition to that, if you're considering getting an Xbox One, there's a very cool feature coming to it called "Home Gold". This is a quote from the Family Pack FAQ:
[quote]Through the new Home Gold feature, a single Xbox Live Gold membership allows anyone in your home to enjoy many Gold features, like multiplayer, access to Gold entertainment apps, and more on your Xbox One.[/quote] 

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Yeah, I really don't want to have to buy the xbox one, I just got my one xbox 360 not long ago. What forum do I need to post in?

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