I have had a gold family account for years and we have never used the Microsoft email accounts at any time. Now that my kids have all split off to their own accounts, we cannot access them as all automated systems require that we log in using the email associated with the accounts. Obviously I don't have that. Now they have three accounts we cannot access and cannot log into to make any changes, buy skins, update automated billing etc.
I tried chat for 20 minutes and got no answers. There are no phone numbers to call. Is my only option to cancel automated billing updates and wait for these accounts to expire and then create new ones, or switch to Playstation4?