glitch in the system

i want to remove my credit card and i cant sign into xbox live because a glitch in the system i need to update my cc i got new codes for 7 day trails and bought a 1 month card but it wont let me redeem it because of a stupied glitch can anyone help me what to do no im lost and confused thanks

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

Hi there,

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the glitch is likely caused by payment option issues. Please verify if all information is correct at http://billing.microsoft.com If all is correct and it still isn't working then you will need to contact Xbox Support (by Phone). They will be able to remove the credit card from the account. Use this link to get to the Phone number: support.xbox.com/contact-us

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