Glitch in the removing payment options

I cannot access the remove payment option because of a glitch. Please fix the problem.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Most often in situations like that, The gold membership was on auto renewal to that card, and you did not turn it off so that there is money owed to that card. You will have to add another card to the account to transfer over the charge, Or contact Support. U.S. Number is 1-800-469-9269. There is also a chat option underneath the support tab.

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For non-US Support, details here:

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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You will not be able to remove all of your payment options until your Gold subscription lapses. Even with automatic renewal turned off, it is still tired with that card.

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What if the card has expired ?

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Hey there Patr3440!

Please go ahead and create a new thread if you haven't already.  This way you can receive support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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