Gifted Points

Hi think I have been hacked. 11000 points have been debited from my account and then these points have been gifted as points gifted on the statement. This has not been done by me. They were not gifted to a family member either. Users please be warned this looks like some kind of hacking scam. 

 

Has it happened to anyone else.

 

Helen

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Hi - if you feel your account has been accessed by someone other than yourself, please call phone support as soon as you can: support.xbox.com/pages/contact-us.aspx

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How did you solve this problem cause i just got the same problem! sorry for bringing this back up

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Hi i called the helpline. They investigated. It took  3 weeks then refunded me all my money back as i had been hacked.

Hoped this helped

helen

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