Getting the suspension glitch

I am a bit irritated at the fact that I log onto my xbox and I have to update something I have no control over. My friend put his credit card on my account as a favor to try and save me money, I had been considering going to silver anyway and was waiting for it to stop so I could remove his card and go silver. However when I go to remove the payment option it says I can't. And now my account is suspended.


Question Info

Last updated July 5, 2018 Views 2 Applies to:

Did you turn Automatic Renewal off before it ran out?  If not, that could be the cause. Most of the time if there is an outstanding balance on an account, the account is suspended until the billing issue is cleared up. You can turn off auto renew by following these steps.

When it comes to billing issues, it needs to be handled through phone support because of the personal information needed.  I recommend contacting support and have them help clear this up. You can contact them by clicking "Support" at the bottom of the page, then "Contact us" in the same location, or you can click here.

I hope this helps.

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