Getting The error code 0x80a40002

When trying to connect to my Xbox live account at home either on my new Xbox One or simply a computer I am not able to connect. I get the error on my Xbox One and the computer just tells me that it is currently not available. I have figured that it is related to my internet at home some how as I am able to access it at work. I have limited knowledge of networking so any tips on how to get connected would be appreciated.


Question Info

Last updated July 4, 2018 Views 6 Applies to:

Hey ZombieGamer365,

Sorry to hear about the connection issue. When you log on to the console or to are you using the correct email account that is connected to your Gamertag? Have you been able to log on before? Are you connect by WiFi or wired? If anything try a wired connection.

Reach back and let us know what you find.

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