Hello, I am having problems with my One connecting to xBox Live. I can connect to Live without a problem but I am constantly getting kicked offline while my brother is not. He also has a one. Most days it happens at least once or twice and sometimes it can happen up to five times a day, yet my brother does not get kicked offline. This is frustrating for me. I called Charter and got them to run a test on the internet and i know that it is not on their end because of their test. We pay for charter business internet, so our speeds are roughly 60 Mbps download and 5 mbps upload. So speed is not a problem.
What Country/State/Province do you live in? Alabama
Modem brand & model number: One that charter provides
Router brand & model number: Netgear from charter
How many Xbox 360 and Xbox One consoles are connected to this router?: 4
Wired or Wireless (for each console): wireless
Things you have tried: Resetting the modem, router, and hard rebooting my xbox one
Is UPnP Enabled? Yes/No/Unknown: unknown
Do you have a NAT error? If so, what is your NAT type?: Nat type is open and i have no error
Any Error Codes you encounter: Error code Baboon on Destiny
Who is your ISP? (Internet Service Provider): Charter Communications
Thanks for any assistance you can provide!