getting kicked off live hen not able to sign back in....

What Country/State/Province do you live in?     Buffalo, NY

Router brand & model number:  RCA, DCW725
Network Connection Type: Wireless/Wired  Wired


Things you have tried:  Ive tried overything the xbox.com/supprort told me to do and nothing worked.  When i restarted my router it will sign me on but only a few minuts into a game it just kicke me off. I know it cant be my internet because my computer works so im kind of lost.  I even change ethernet cables still nothing.

Is UPnP Enabled? Yes/no/Unknown   Unknown
Is NAT Type Open?  not sure
Any Error Codes you encounter: no
What type of internet do you have? Cable/DSL/T1/3G? cable
Who is your ISP(Internet Service Provider)? Time Warner Cable
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?  It cant obtain an IP adress. 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

If your Xbox can't get an IP address from your router, than it is likely the router having an issue. Have you tried enabling a static IP address? support.microsoft.com/.../978976

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