Getting kicked from XBox Live

Starting yesterday anytime I try to watch anything streaming on my Xbox Live I get booted after 1 minute of watching and am disconnected from Xbox Live. The only way to reconnect is to turn off Xbox and restart, so I can watch another minute of a show before getting kicked. I use my Xbox primarily for Netflix and Hulu. 

I have received the code 7fffffff-00000000-0000000. I googled and found this to be a fairly increasing problem. I have a wired connection and all my wireless devices work, so I know it is not my internet. I have deleted and re-downloaded profile, and have cleared my cache but nothing has worked. When I test connection it says I'm good to go and Xbox Live is working yet when I try to sign in I can't connect.

 

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Last updated July 4, 2018 Views 3 Applies to:

Hello.Sorry to hear the problems your having.Have you tried to delete Netflix and Hulu and redownload them?Maybe theres a corrupt file.....Try it out and report back and let us know how you made out....Good luck

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be sure your nat type is open!

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Nat type open......deleted netflix and hulu when I went to redownload them it kicked me from xbox live. When tried to reconnect from live it says I can't. Only reconnects me if I turn off xbox and turn it back on again

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Could I ask you to try this procedure?

 

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

 

A sequential power cycle is the first step in clearing a port blockage:

 

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

 

If that does not solve it, then I suspect there may be some accidental corruption in your profile, so if that doesn't fix it *please* first

1) go to http://www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support http://support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

 

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Select the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and try again.

 

If the problem persists, then send us the information we need from forums.xbox.com/.../155724.aspx and we can work on this further.

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Hi HuricaneGilbert,

I did some looking into on this specific error code, it seems it has to do with one of your routers settings. Looking through different forums posts it seems that this problem was resolved when people looked in their routers configuration panels and turned off a specific option either Blocked Sites, or Keyword filtering.

If you can't find any sort of option like that and are still encountering this problem, try to directly connect your XBOX 360 to your Cable/DSL modem via an Ethernet Cord (not connected to the router) and see if you still encounter this issue after doing so.

Thanks :). 

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