I have a service request #1221435189, I am a victim of the entertainment for all savings package and I have been dealing with this for two weeks now. I called microsoft back in august because we were being billed two different times in one month and I wanted the non entertaiment for all charge to be taken off. The person who took the call took us off the entertainment for all package and left the other one in place. Now even before we sign into live I get a message on my screen ,,Sorry, this console cant play until your subscription payments are up to date, and it only gives us two choices , Turn off console, or try again. I have been calling for a total of 8 times and I am being told I will have to be escalated to tier 3 to clear up. Microsoft said they see the mistake the tech made and it was not my fault. Each call to a tech was mishandled and it kept happening until the final tech who also told me it was being escalated....How can this take two weeks to fix. We cannot play any games at all or access until this is taken care of.....what do I do?